Privacy Policy for CraftIQ

Last updated: 08/11/2025

At CraftIQ, we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our website and services related to content marketing for pest service businesses.

By using CraftIQ, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect
When you access and use CraftIQ, we may collect the following types of information:

1.1. Information You Provide to Us:
- Account Information: Name, email address, phone number, company name, and billing information when you create an account or subscribe to our services
- Business Information: Your business logo, contact information, and other branding materials you upload
- Communication Data: Information from your communications with us, including support requests and feedback

1.2. Information Collected Automatically:
- Usage Data: Information about how you use our platform, including content selections, scheduling preferences, and feature usage
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze platform usage

2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide access to our content library, enable content customization with your branding, and facilitate content scheduling and posting
- Account Management: To manage your subscription, process payments, and provide customer support
- Service Improvement: To analyze usage patterns, improve our content offerings, and enhance platform features
- Communications: To send service updates, new content notifications, marketing tips, and respond to your inquiries
- Legal Compliance: To comply with legal obligations and protect our rights and the rights of our users

3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who help us operate our platform (e.g., payment processors, hosting providers, email services)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share your information

4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage practices

However, no system is completely secure, and we cannot guarantee absolute security of your information.

5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the information we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@craftiq.com.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze platform usage and performance
- Provide personalized content recommendations

You can manage cookie preferences through your browser settings, though some features may not function properly without cookies.

7. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy
CraftIQ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

10. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After account termination, we may retain certain information as required by law or for legitimate business purposes.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of CraftIQ after such changes constitutes acceptance of the updated policy.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@craftiq.com
Address: [Your Business Address]

We are committed to addressing your privacy concerns and will respond to inquiries within a reasonable timeframe.